Frequently Asked Questions

Everything you need to know about your Flexnest fitness journey.

What is the standard delivery timeline for heavy equipment?

For large items like treadmills and smart bikes, delivery typically takes 7-10 business days depending on your location. Smaller accessories are usually delivered within 3-5 business days.

Do you provide professional installation services?

Yes, we offer complimentary professional installation for all smart equipment. Our team will contact you within 24 hours of delivery to schedule a convenient setup time.

What is the return policy for Flexnest products?

We offer a 10-day return policy for unused products in their original packaging. Please note that for hygiene reasons, yoga mats and sweatbands cannot be returned once opened.

Does the smart equipment require a subscription?

While our equipment works in manual mode without a subscription, a Flexnest Membership is required to access our library of trainer-led workouts, virtual tours, and performance tracking.

What kind of warranty is provided on fitness gear?

All Flexnest smart equipment comes with a 1-year comprehensive warranty covering manufacturing defects. We also offer extended warranty plans at the time of purchase.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and offer no-cost EMI options on selected bank cards for high-value equipment.